Privacy policy

1. Introduction

Last updated: December 29, 2025

Essence Jewelry (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from https://essencebysagi.com (the “Site”).

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the practices described, please do not use the Site.

This Privacy Policy applies to all users of the Site, including without limitation visitors, customers, and others who access or use any of our Services. We operate our store on the Shopify platform, which also collects and processes personal information in accordance with its own privacy practices. To learn how Shopify handles data and what rights you may have directly with them, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Additionally, if you wish to exercise your right to opt out of the sale or sharing of your personal data for targeted advertising (as permitted under laws such as the California Consumer Privacy Act), you may do so at any time by visiting our Data Sharing Opt-Out page.

2. Personal Information We Collect

When you visit the Site, use our Services, or make a purchase, we collect certain personal information about you. This includes both information you provide directly and information that is collected automatically through your device. "Personal Information" means any information that identifies, relates to, or could reasonably be linked to you.

a) Information You Provide Directly

We collect the following types of information when you voluntarily provide it to us:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment providers)
  • Order history and customer service inquiries
  • Account login information, if you create an account

b) Information Collected Automatically

When you access the Site, we automatically collect certain data from your device using cookies, log files, and tracking technologies. This may include:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Time zone and language settings
  • Referring/exit pages and clickstream data
  • Interaction behavior (pages viewed, time on site, products clicked)

For more details on how we use cookies and how you can manage them, please refer to the Cookies and Tracking Technologies section of this policy.

c) Information from Third Parties

We may also receive your personal information from trusted partners and platforms, such as:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Marketing platforms (e.g., Meta, Google Ads)
  • Analytics tools (e.g., Google Analytics, Meta Pixel)
  • Apps integrated with our store on the Shopify platform

Shopify may also collect and use personal information across its network of merchants for the purpose of fraud prevention and analytics. For more details on how Shopify collects and uses this data, please visit the Shopify Consumer Privacy Policy.

3. How We Use Your Personal Information

We use the personal information we collect for a variety of legitimate business purposes, all intended to provide you with a secure, efficient, and personalized shopping experience.

a) To Fulfill Orders and Provide Services

  • Process payments, refunds, and exchanges
  • Ship and deliver your orders
  • Send order confirmations and tracking updates
  • Manage your customer account and purchase history
  • Facilitate product returns or warranty-related inquiries

b) Customer Support and Communication

  • Respond to questions, support requests, or complaints
  • Send service updates or notifications related to your account or orders

c) Personalization and Optimization

  • Understand how you interact with our Site
  • Improve website performance and customer experience
  • Show you product recommendations tailored to your interests

d) Marketing and Advertising (with your consent)

  • Send promotional emails and newsletters
  • Deliver targeted advertisements based on your browsing activity
  • Use data analytics to understand marketing performance

You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in the footer of our emails, or by contacting us at support@essencebysagi.com. For more information on how to opt out of targeted advertising, see our Data Sharing Opt-Out page.

e) Legal and Regulatory Compliance

  • Comply with applicable laws and regulations
  • Respond to lawful requests, subpoenas, or legal proceedings
  • Enforce our terms and policies
  • Prevent fraud, unauthorized access, or security incidents

4. Sharing Your Personal Information

We share your personal information only with trusted third parties when it is necessary to operate our business, process your orders, comply with legal requirements, or improve your experience. We do not sell your personal data.

a) Service Providers and Business Partners

We may share your information with third parties who perform services on our behalf, including:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping and logistics providers (e.g., USPS, UPS, FedEx)
  • Email and marketing platforms
  • Website hosting and analytics services (e.g., Google Analytics, Meta Pixel)
  • Technical support and fraud prevention tools

b) Shopify and Platform Services

Our store is hosted on Shopify. Shopify may collect and use your personal information for its own legitimate business purposes, including improving platform features and preventing fraud across its network of merchants. To understand how Shopify handles your data, please visit the Shopify Consumer Privacy Policy.

c) Legal and Regulatory Requirements

We may disclose your personal data when required to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to lawful requests by public authorities
  • Protect our rights, property, or safety, and that of our users or others
  • Investigate potential fraud, abuse, or violations of our terms

d) Targeted Advertising and Opt-Out

We may share data with advertising partners to show you personalized ads across the web. If you are a U.S. resident and wish to opt out of the sale or sharing of your personal information for advertising purposes, you may do so via our Data Sharing Opt-Out page. You may also use the Global Privacy Control signal in your browser if supported.

e) Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, your personal information may be transferred to the successor entity. You will be notified via the Site or by email if such a change affects your data.

5. Behavioral Advertising and Analytics

We use your personal information to deliver personalized advertising and improve your shopping experience through behavioral analytics. This includes showing you targeted ads based on your browsing behavior, preferences, and purchase history.

a) Tools and Platforms We Use

The tools we use may include, but are not limited to:

  • Google Analytics
  • Meta Pixel (Facebook and Instagram)
  • TikTok Ads
  • Klaviyo or other email marketing tools
  • Shopify's customer behavior tracking features

These services collect data about your interactions with our Site and other websites to help us measure the effectiveness of our marketing and serve more relevant content.

b) How to Opt Out of Targeted Advertising

You have the right to opt out of targeted advertising and data sharing used for such purposes. You can do so in the following ways:

Please note that opting out does not stop you from seeing ads entirely, but it may limit their personalization. If you use multiple devices or browsers, you may need to opt out separately on each one.

6. Your Rights

Depending on where you live, you may have certain rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other state or regional regulations. These rights are not absolute and may be subject to exceptions.

a) Rights of California Residents (CCPA/CPRA)

If you are a resident of California, you have the right to:

  • Right to Know: Request information about the categories and specific pieces of personal data we have collected about you.
  • Right to Delete: Request that we delete personal information we hold about you, subject to certain exceptions.
  • Right to Correct: Request that we correct inaccurate personal information.
  • Right to Opt Out: Direct us not to "sell" or "share" your personal information for targeted advertising purposes. You can exercise this right via our Data Sharing Opt-Out page.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

We also honor opt-out signals sent through browser features like the Global Privacy Control, where applicable.

b) Rights of European Residents (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the right to:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request that we delete your personal information ("right to be forgotten").
  • Restriction: Request limits on how we use your personal information.
  • Objection: Object to certain uses, such as direct marketing.
  • Portability: Request a copy of your data and the ability to transfer it to another service provider.

Our legal basis for processing your data may include your consent, contract performance (e.g., fulfilling your order), and legitimate business interests.

How to Exercise Your Rights

You can exercise your rights by contacting us at support@essencebysagi.com. We may request verification of your identity before processing any request, and we will respond in a timely manner as required by law.

For requests related to how Shopify handles your personal information across its platform, you may visit the Shopify Privacy Portal.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to:

  • Complete your purchases and provide our services
  • Comply with legal, tax, accounting, or reporting obligations
  • Resolve disputes or enforce our agreements and policies
  • Improve and analyze website performance

By default, we retain order-related information (including contact, billing, and shipping details) for our internal records unless and until you ask us to delete this information, unless a longer retention period is required or permitted by law.

If you create an account on our Site, your data will be retained for as long as the account remains active, or until you request its deletion.

To request deletion of your personal data, please contact us at support@essencebysagi.com. For data Shopify may retain on your behalf, you can also submit a request via the Shopify Privacy Portal.

8. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational safeguards to protect it against unauthorized access, misuse, loss, or destruction. These measures include:

  • SSL (Secure Socket Layer) encryption during checkout and data transfer
  • Secure server hosting provided by Shopify
  • Restricted internal access to customer information
  • Fraud detection and prevention tools

However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for securing access to your account.

If you believe your information has been compromised or if you suspect unauthorized use of your account, please contact us immediately at support@essencebysagi.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, personalize content, analyze traffic, and deliver targeted advertisements.

a) What Are Cookies?

Cookies are small data files that are stored on your device when you visit a website. They help us remember your preferences, improve site performance, and deliver relevant content.

b) Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality (e.g., cart, checkout, login)
  • Performance Cookies: Help us understand how visitors interact with the Site
  • Functional Cookies: Enable features like remembering your language or region
  • Advertising Cookies: Used to deliver relevant ads and track campaign performance

c) Third-Party Tracking

We may allow third-party services such as Google Analytics, Meta Pixel, and other Shopify-integrated apps to set cookies and collect information about your browsing behavior across our Site and others.

d) Managing Your Cookie Preferences

You can manage or disable cookies directly through your browser settings. Note that disabling cookies may affect the functionality of our Site.

To learn more about cookies and how to manage them, visit:

 

10. Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13 years of age. If you are under 13, please do not use the Site or provide any personal information to us.

If you are the parent or legal guardian of a child under 13 who has provided us with personal information, you may contact us at support@essencebysagi.com to request that the information be deleted from our records.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share" (as defined under applicable law) the personal information of individuals under 16 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, regulatory, or business reasons.

When we make changes, we will post the updated policy on this page and revise the “Effective Date” shown at the top using December 29, 2025. In some cases, we may provide additional notice (such as a banner on the homepage or an email notification).

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the details below:

  • Email: support@essencebysagi.com
  • Phone: +1 (240) 963-8476
  • Mailing Address:
    Essence Jewelry
    14200 Grand Pre Road, Apt 103
    Aspen Hill, Maryland, ZIP 20906
    United States

For data requests or privacy matters related to Shopify's handling of your personal information as a platform provider, please visit the Shopify Privacy Portal.